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Elements and Performance Criteria

  1. Confirm site access and security procedures.
  2. Client details, including address, are confirmed according to company requirements.
  4. Cleaning work site access and security arrangements are clarified.
  5. Areas of work site not to be accessed or cleaned are identified and clarified with client.
  6. New client is provided with details of company policy relating to maintaining privacy of client information.
  7. Confirm personal or property security procedures.
  8. Client preferences and workplace procedures to be followed in the case of personal risk or incidents, and reporting requirements, are confirmed.
  9. Client and workplace procedures to be followed in the case of a breach of security are confirmed.
  10. Implement privacy and security procedures.
  11. Client work site is accessed on arrival and secured on leaving the site, according to agreed procedures.
  12. Security systems are deactivated and reactivated according to agreed procedures.
  13. Internal areas of work site to be cleaned are accessed and secured according to agreed procedures and restricted areas are not entered.
  14. Confidentiality of client personal or commercial information is maintained according to privacy requirements, and not disclosed unless essential for incident reporting.
  15. Implement security risk or breach procedures.
  16. Work site is assessed for signs of security risk or breach during site access and cleaning, and agreed procedures and reporting requirements are followed as required.
  17. Risks to personal security are assessed and workplace procedures and reporting requirements are followed as required.
  18. Incidents involving personal security are reported immediately and workplace procedures are followed.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Work site access must include at least one of the following:

electronic codes

keys

security cards.

Security arrangements must include:

processes for locking and unlocking doors

location of internal door keys if applicable

alarm deactivation and reactivation procedures.

Performance Evidence

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also confirm and apply privacy and security procedures for two different work sites to be applied when cleaning.

In doing the above work, the person must:

implement agreed procedures for accessing and securing the work site

assess work site for signs of security risks or breaches

implement agreed procedures for responding to and reporting security risks and breaches.